Terms & Conditions - 1st June 2026
House Of COHR
Last updated: 01/06/2026
1 These terms
1.1 What these terms cover. These are the terms and conditions on which we supply Pilates courses to the person using our site to buy services from us (‘you’ or ‘your’).
1.2 Why you should read them. Please read these terms carefully before you book a course with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2 Information about us and how to contact us
2.1 Who we are. Diana Coffey, trading as House Of COHR (‘we’, ‘us’ or ‘our’). Our postal address is at 124 City Road, London, EC1V 2NX. We provide contemporary Reformer Pilates teacher training and related educational materials through our website and online booking platform.
2.2 How to contact us. You can contact us by:
(a) writing to us at support@houseofcohr.com; or
(b) writing to us at the above postal address.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email or postal address you provided to us in your booking.
2.4 "writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3 Our contract with you
3.1 The contract. These terms together with the application form, enrolment form and admissions letter, comprise the contract between us and you for provision of the services.
3.2 Eligibility and access. By making a booking, you confirm that:
(a) you are over the age of 18;
(b) you have the legal capacity to enter into a binding contract;
(c) the information you provide to us at the time of booking is accurate and complete, and should the information need to be updated or amended, you will promptly notify us of the same.
(d) you have all necessary rights, whether that be of third parties or otherwise. To provide any information submitted to us when making a booking.
The academy is designed for qualified movement professionals. Entry requirements and suitability are set out on the website and in the academy FAQs, which can be found here: https://houseofcohr.com/pages/frequently-asked-questions.
You are solely responsible for maintaining the security of any account credentials and for all activity associated with your account.
3.3 How we will accept your booking. Our acceptance of your booking will take place once you have completed your booking and made payment of the course fee in full, at which point a contract will come into existence between you and us. It is automatically assumed that once payment or part payment has been made by you, these terms have been accepted by you without amendment.
3.4 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the services. This might be because, for example, we have identified an error in the price or description of the services.
3.5 Your booking number. We will assign a number to your booking, which will also be your invoice number. This can be found on your invoice. It will help us if you can tell us the booking number whenever you contact us about your booking.
4 Your rights to make changes
4.1 If you wish to make a change to the course you have booked please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7, Your rights to end the contract).
5 Our rights to make changes
5.1 Minor changes to the services. We may change the services, including our Pilates courses and content:
(a) to reflect changes in relevant laws and regulatory requirements, for example, there may be a change in laws surrounding health and safety practice such that we need to change some of the content of our courses; and
(b) where necessary to accommodate the smooth operation of our business and portfolio of courses.
5.2 More significant changes to the services and these terms. If we need to make more significant changes to the services, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
6 Providing the services
6.1 We will deliver the course on the date(s) agreed with you during the booking process.
6.2 What the academy includes. The academy fee includes the items listed on the website at the time of booking. These currently include
(a) Digital pre-learning manual;
(b) Digital repertoire manual;
(c) in-person studio training across six practical days;
(d) written feedback after each practical weekend;
(e) required reading resources;
(f) multiple choice knowledge quiz;
(g) final practical assessment;
(h) certification on successful completion.
We reserve the right to make reasonable changes to the academy and its content, structure or materials where necessary.
6.3 How the academy is structured
(a) The academy is a 100-hour training programme made up of online pre-academy learning, face-to-face studio training, self-practice and observation, practice teaching, and assessment preparation.
(b) The final practical element is completed by a filmed submission and may be sent to House Of COHR at any point within 6 months of the final training weekend.
(c) If you do not meet the required standard at the first assessment attempt, a reassessment fee of £150 applies. Further reassessment attempts may be possible, subject to availability and a further £150 fee will apply for any and each future attempt. All reassessments must be completed within 6 months of the final training weekend.
6.4 Transferring onto another course. We are committed to ensuring that students booked on courses have an opportunity to complete their submission for the relevant qualification(s). If an event outside our control means that insufficient training has been provided by us, we will offer a free transfer to another/the remainder of the course. You will be required to submit evidence to support your claim for a transfer.
6.5 Ending the contract. If you do choose to treat the contract as at an end pursuant to clause 7 you can cancel the contract by contacting us using one of the methods set out in clause 2.2.
6.6 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. If so, this will have been told to you over the telephone or set out on our website or told to you in the course of email exchanges. We may contact you to ask for this information. If you do not give us this information within 7/14 days of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.4 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.7 Reasons we may suspend the supply of the services to you. We may have to suspend our courses to deal with technical problems or make minor technical changes. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 4 weeks, you may contact us to end the contract. In that case, we will refund any sums you have paid in advance for the course.
6.8 We may also suspend services if you do not pay. If you do not pay us for the services when you are supposed to, and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you. As well as suspending the services we can also charge you interest on your overdue payments (see clause 14.5).
7 Your rights to end the contract
7.1 When can you cancel. You have the right to cancel this contract within 14 days of the contract coming into existence without giving any reason (“cooling-off period”). However, you will lose this right to cancel if you requested for us to start providing the services during the cooling-off period (including requesting, or accessing the course handbook) and/or you have attended all or part of a course during this period (which will have the same effect as you waiving your right to the cooling-off period). This is further explained below. The cooling-off period will expire after 14 days from the day that the contract comes into existence.
7.2 How to cancel. To exercise the right to cancel, you must inform us of your decision to cancel this contract by contacting us using one of the methods set out in clause 2.2. You may use the model cancellation form at the end of these terms, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cooling-off period has expired.
7.3 Starting your course during the cooling-off period. You acknowledge that if you start your course during the cooling-off period, you will lose your right to cancel this contract and will be required to pay an amount in proportion to the services performed up to that point in comparison with the full price under this contract, even if the cooling-off period has not expired. If you wish to access pre-learning materials before the cooling-off period has expired, we will contact you to obtain your express written consent to waive your cancellation right before those materials are released.
7.4 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at clause 12 below.
8 Transferring your course
8.1 Subject to your cancellation rights, if you are unable to attend, you may transfer your place to another person for the same intake, subject to the following conditions :
(a) the request must be made in writing at least 30 days before the first training weekend;
(b) the replacement student must meet the eligibility requirements set out in 3.2 above;
(c) you pay to us a substitution fee of £100;
(d) the replacement student must confirm acceptance of these terms and conditions before the substitution is finalised.
We reserve the right to decline a substitution at our absolute discretion.
A substitution does not entitle either you or the replacement student to a refund and does not create a new cooling-off period.
If no suitable replacement is found, the cancellation terms in clause 7 apply.
8.2 Requesting a transfer. A request for transfer between courses (of whatever type) must be provided in writing. Please note that requests made within 40 days or less prior to the commencement of any course are very unlikely to be approved. Any transfer request is subject to availability and approval shall be at our complete discretion. You must start any course onto which you transfer, within 12 months of the original booking.
8.3 Non-attendance and non-completion. If you fail to attend the academy without prior written agreement from us, your booking will be treated as a cancellation and the cancellation terms in clause 7 will apply. If you withdraw after the first training weekend has started, the course fee is non-refundable.
Because this is a practical, in-person training, attendance at all six studio days is strongly recommended. If part of the training is missed, any catch-up support will be considered on a case-by-case basis and cannot be guaranteed.
9 How to end the contract with us
9.1 Tell us you want to end the contract. To end the contract with us at any time, please let us know by contacting us using one of the methods set out in clause 2.2.
9.2 Cancellations and Transfers. We do not offer refunds outside of the 14-day statutory cooling-off period. If you wish to cancel your place after the cooling-off period has expired, you may request a transfer to a future intake, subject to availability. Please note that we cannot guarantee the same course location. We reserve the right to consider cancellation requests on a case-by-case basis in exceptional circumstances, but no refund is guaranteed outside of the cooling-off period.
9.3 Deposits, pre-payments and instalments. Deposits, pre-payments and instalments are non-refundable outside of the statutory cooling-off period. Where a transfer is available under clause 9.2, we may, at our absolute discretion, apply any non-refundable funds to another intake that we agree to transfer you on to.
9.4 Failure to attend. If you fail to attend a course, for any reason, you will not be entitled to a refund or entitled to transfer to another course.
9.5 When your refund will be made. We will make any refunds due to you within 14 days of receipt of your cancellation or us determining, in accordance with these terms, that a refund is due.
9.6 Transfers. Subject to your cancellation rights (and any transfer fee), you may transfer to another course of the same value. If you wish to transfer to a course of lesser value, you will not be refunded the difference in price. If you transfer to a course of higher value, you will be required to pay the difference before we can confirm a successful transfer.
10 Our rights to end the contract
10.1 We reserve the right to cancel, postpone, reschedule, or change an academy venue, teacher, or intake where reasonably necessary, including in circumstances such as insufficient enrolment, venue issues, illness, travel disruption, or events outside our reasonable control.
10.2 If we cancel an academy before it begins, students will be offered either:
(a) a full refund of amounts paid;
(b) a transfer of another available intake
10.3 We may end the contract if you break it. We may end the contract for services at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;
(c) you do not comply with the handbook, a copy of which you will be provided with at the outset of the course.
We will not be responsible for travel, accommodation, loss of earnings, or any other indirect costs incurred by you in connection with a cancelled or rescheduled academy.
10.4 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 it shall be entirely at our discretion as to whether we provide a refund for any payments made where a course or part of a course has not yet been delivered.
11 If there is a problem with the services
11.1 If you have a complaint about the academy or any aspect of your experience with us, please raise it with us directly in the first instance in person or by using the contact form on our website. We will acknowledge your complaint and aim to respond within 5 working days.
11.2 If your complaint is not resolved to your satisfaction following that initial contact, you may escalate it by writing to us at the correspondence address provided at 2.2. We will respond to written escalations within 14 working days of receipt.
12 Your rights in respect of defective services
12.1 We are under a legal duty to supply services that are in conformity with this contract. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the course you have booked on to will start within this time, you may be charged for part of the course. The Consumer Rights Act 2015 says:
(a) You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.
(b) If you have not agreed a price beforehand, what you are asked to pay must be reasonable.
(c) If you have not agreed a time beforehand, it must be carried out within a reasonable time.
These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133. Nothing in these terms will affect your legal rights.
13 Your responsibilities
13.1 You are responsible for:
(a) ensuring you are fit and able to participate in training;
(b) completing the required self-study, practice, and assessment elements of the academy;
(c) attending the academy in appropriate clothing and grip socks where required by studio policy;
(d) working within your own scope of practice during and after the academy;
(e) ensuring you are appropriately insured before teaching independently following certification.
We cannot advise on insurance requirements.
14 Price and payment
14.1 Where to find the price for the services. The prices of all courses (which includes VAT) are listed on our website.
14.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
14.3 When you must pay and how you must pay. We accept payment with Mastercard, Visa, Klarna. We also accept payment via PayPal, Apple Pay and Google Pay. Payment must be made in full at the time of booking.
14.4 Invoices. We will always send invoices via Shopify. It is important that you take care to verify that any instruction to pay to a bank account is genuine. If in any doubt, it is essential that you verify with our office by contacting us on support@houseofcohr.com, before paying money. Please note, we will not accept responsibility if you make payment to an incorrect bank account because of a fraudulent notification without having taken suitable steps to verify its authenticity with us first. Please always include the invoice number as a payment reference.
14.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
14.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
15 Certification
15.1 A House Of COHR Reformer Pilates Instructor certificate will be issued only on successful completion of the Academy requirements and final assessment.
15.2 If any part of the Academy fee remains unpaid, House Of COHR reserves the right to withhold certification until the balance has been paid in full.
16 Intellectual Property
16.1 All copyrights, database rights, trade marks and logos and other intellectual property rights relating to our courses or material and other content produced by us is our intellectual property, unless otherwise stated.
16.2 Academy materials are provided for personal learning use only. They may not be copied, reproduced, shared, sold, republished, uploaded, adapted, or used for commercial training purposes without our prior written consent.
16.3 These terms permit you to access and use the services and academy materials for your own personal, non-commercial learning. Nothing in these terms grants any licence or other rights to use any of our intellectual property except as expressly stated.
16.4 If printed materials or other physical resources are supplied as part of the academy, we reserve the right to charge for replacements where needed.
17 Our responsibility for loss or damage suffered by you
17.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or us failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 12.1
17.3 Subject to that, we shall not be liable for any indirect or consequential loss, including loss of earnings, loss of business, or loss of opportunity, whether based in contract, tort (including negligence), or otherwise, arising from participation in the academy or use of the services.
17.4 We shall not be liable for any delays or failures caused by circumstances outside our reasonable control.
17.5 Save in relation to death or personal injury, our liability to you will not in any event exceed £5,000.
18 How we may use your personal information
18.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find a link to our Privacy Policy on our website.
19 Other important terms
19.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
19.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
19.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
19.6 Confidentiality and privacy.
(a) You agree to respect the confidentiality and privacy of fellow participants on the same course, including, but not limited to sharing personal information about other participants outside of the course environment, spoken, written or observed during sessions; and
(b) By agreeing to these terms, you consent to being recorded, photographed or filmed by us or any participant during any part of the sessions, unless you withdraw your consent in writing.
19.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the Courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish Courts or the Courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish Courts or the Courts of England and Wales.
19.8 You may access and use the Services for lawful purposes only. You may not:
(a) use the Services for any unlawful or malicious purpose;
(b) infringe upon the intellectual property rights of House Of COHR or any third party;
(c) transmit false or misleading information;
(d) upload or transmit viruses or any other malicious code;
(e) collect or track the personal information of others through the Services;
(f) use automated tools, bots, scrapers, or AI agents to access the Services without our express written permission;
(g) reproduce, duplicate, copy, or resell any portion of the Services or Academy materials in violation of clause 12
June 2026
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To Diana Coffey, t/a House Of COHR, 124 City Road London, EC1V 2NX
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service:
Name of course [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate