Previous Privacy Policy

House Of COHR

Last updated: 27/04/2026

This Privacy Policy explains how House Of COHR collects, uses, and protects your personal information when you visit our website, make an enquiry, or book a place on one of our Academies.

Please read this policy carefully. By using our website or submitting your information, you acknowledge that you have read and understood how we handle your personal data.

House Of COHR is the data controller of your personal information for the purposes of applicable UK data protection law.

1. Information We Collect

We collect two categories of personal information: information you provide to us directly, and information collected automatically through our website platform.

Information you provide to us directly:

  • Your name

  • Your email address

  • Your phone number (optional)

Information collected by Shopify on our behalf:

Our website is hosted and operated through Shopify. When you visit our website or complete a purchase, Shopify automatically collects certain information as part of its platform operation, including:

  • Payment and billing information, including credit or debit card details — collected and processed securely by Shopify and subject to their security standards

  • Device information, including your browser type, IP address, and device identifiers

  • Usage information, including how you navigate and interact with our website

  • Cookies and similar tracking technologies used by Shopify for checkout and platform functionality

This collection by Shopify is governed by Shopify’s Privacy Policy for customers, which can be found at shopify.com/legal/privacy/customers. House Of COHR does not independently access or store your payment card details.

2. How We Use Your Information

We use the personal information we collect directly from you for the following purposes:

  • Academy administration and booking management

  • Communicating with you about your booking, enquiry, or place on the Academy

  • Sending you pre-Academy materials and supporting your progress through the programme

  • Issuing your certification on successful completion

  • Responding to complaints or queries

  • Complying with our legal obligations

With your consent, we may also use your email address to send you marketing communications about future Academys, new locations, or other updates from House Of COHR. You can withdraw this consent at any time by using the unsubscribe link in any marketing email or by contacting us directly.

Shopify uses the information it collects to operate and improve its platform, process payments, and provide services to us. Their use of your data is governed by their own privacy policy.

3. Sharing and Selling Your Data

We do not sell your personal data to third parties.

We may share your personal information in the following limited circumstances:

  • With Shopify, as our website and payment platform provider, to the extent necessary to operate our website and process transactions

  • With a studio venue where your Academy is taking place, where sharing relevant booking details is necessary to deliver the Academy

  • Where required by law, regulation, or legal process, including requests from law enforcement or regulatory authorities

  • In connection with a business transfer such as a merger or acquisition, where personal data may form part of the transferred assets

We do not share your personal data with third parties for marketing or advertising purposes without your explicit consent.

4. Cookies

House Of COHR does not independently set or use cookies on our website.

Our website is hosted and operated through Shopify, which sets cookies as part of its standard platform functionality, including for checkout, payment processing, fraud prevention, and platform analytics. You may be able to control or disable cookies through your browser settings, though this may affect the functionality of the checkout process.

Shopify’s use of cookies is governed by their own privacy policy, available at shopify.com/legal/privacy/customers.

5. Data Security and Retention

We take reasonable steps to keep your personal information secure. Personal data you provide directly to us is handled with care and is not stored beyond what is necessary for the purposes set out in this policy.

Payment and financial data is held within Shopify’s systems and is subject to Shopify’s security standards. We do not store payment card information ourselves.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to administer your Academy place, issue certification, comply with legal obligations, and resolve any disputes. Where data is no longer required, we will delete or anonymise it.

Please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights

Under UK data protection law, you have the following rights in relation to your personal information:

  • Right to access — you may request a copy of the personal data we hold about you

  • Right to rectification — you may request that we correct any inaccurate or incomplete data

  • Right to erasure — you may request that we delete your personal data where we are not legally required to retain it

  • Right to restrict processing — you may ask us to limit how we use your data in certain circumstances

  • Right to data portability — you may request that we provide your data in a portable format in certain circumstances

  • Right to object — you may object to our processing of your personal data in certain circumstances, including where we rely on legitimate interests

  • Right to withdraw consent — where we rely on your consent to process your data, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us using the contact details at the end of this policy. We may need to verify your identity before processing your request. We will respond within one month as required by applicable law.

Please note that some of these rights apply only in certain circumstances and may be subject to limitations under applicable law.

7. Children’s Data

Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with their personal information, please contact us and we will take steps to delete it.

8. International Transfers

Shopify operates globally and may transfer, store, and process your personal information in countries outside the United Kingdom. Where this occurs, Shopify relies on recognised transfer mechanisms, including the UK’s International Data Transfer Agreement or equivalent safeguards, to ensure your data remains protected.

House Of COHR does not independently transfer your personal data outside the UK.

9. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance using the details below. We will acknowledge your concern and aim to respond within 14 working days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.

You can contact the ICO at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We will notify you of any material changes in accordance with applicable law.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

support@houseofcohr.com

or

House Of COHR
124 City Road, London, EC1V 2NX

For data protection enquiries, you may also use the contact form on our website.